⚫︎Please note that due to food hygiene reasons, we cannot accept returns or exchanges for personal reasons.

⚫︎We take every precaution to ensure the quality of our products, but if the product is damaged or soiled due to an accident during delivery, or if you receive a different product and would like to exchange it, please contact us at the address below within one week of receiving the product and send it to us with cash on delivery. After inspecting the product, we will send you a new product at our expense.

If there is any damage during delivery, please contact the respective delivery company.

*When purchasing a product, please check the product details, sender, and recipient information when entering it, and in the email sent after purchase. If there is a mistake, please contact us immediately. Please note that we cannot handle any issues after the product has been shipped.

*Please note that if the product is returned to our store due to the expiration of the redelivery deadline (including the recipient's long-term absence) or a change of address, we will charge you the shipping fee for the returned product.

Please note that additional shipping charges will be incurred for redelivery. Due to the nature of the product, we cannot exchange, redeliver, cancel or refund food items that have passed their expiration date. Thank you for your understanding and cooperation.

Contact: cacao@101-corp.com

*We are closed during the Obon and New Year holidays. Please note that we will respond within three business days.

⚫︎About refund methods

Regarding refunds, we will process the refund after confirming the returned item. We will contact you later regarding the refund method.