Please check the order details in the email that will be automatically sent to you when you complete your order on this website.

Please note that we cannot accept cancellations, returns or exchanges for personal reasons due to food hygiene reasons.

Please see our refund policy for more details.

This original shopping bag features an illustration from the picture book "The Adventures of the Amamizu." Perfect as a gift for a loved one or for your own home. Shopping bags are available in all sizes (S/M/L) for 50 yen. Click here for more information about the shopping bag.

When you purchase chocolate confectionery, we will send it by refrigerated delivery to protect the quality. *There is no additional charge.

We only offer ribbon wrapping (free of charge).

If you would like ribbon wrapping, please write "I would like ribbon wrapping" in the input field at the bottom of the cart page.

All products will be shipped by Sagawa Express.
We will send you a tracking number via email to inform you of the delivery status, so please check the website (package tracking service) of each delivery company.

[Notes]
Please collect your package within 7 days of the shipping date.
If the delivery company's specified period (storage period) has elapsed, the package will be refused acceptance and returned to our delivery center.

Once shipped, the package will be held for 7 days from the date of initial delivery.
Please refer to the tracking number or package tracking page listed on the delivery notice or shipping email and request redelivery.

In addition to the product price, a separate shipping fee will be charged. For details, please see our shipping policy .

⚫︎Refrigerated delivery

When you purchase chocolate confectionery, we will send it by refrigerated delivery to protect the quality. *There is no additional charge.

⚫︎Free shipping

Free shipping is available for purchases over 10,000 yen. In addition, customers eligible for free shipping will receive refrigerated shipping at no additional charge if their order includes chocolate products.

*If you are eligible for free shipping, you will be able to select "Free Shipping" in the shipping fee section on the customer information input screen.

As a general rule, products will be shipped within 3 business days or 10 business days from the date of order receipt, excluding products with a specified delivery date, pre-order products, out-of-stock items, etc. Once shipped, you will receive a tracking number by email.

◾️If shipping to a specified address

You can specify the desired delivery date and time on the cart screen. You can select a delivery date and time within 10 to 30 days.

If you would like to change your customer information or shipping address information after placing an order, please contact us using the inquiry form . We will respond to inquiries in the order they are received, but please note that we will not be able to respond if the ordered items have already been shipped.

Please note that if the product is returned to our store due to the expiration of the redelivery deadline (including the recipient's prolonged absence) or a change of address, we will charge you the shipping fee for the returned product.

Please note that additional shipping charges will be incurred for redelivery. Due to the nature of the product, we are unable to exchange, redeliver, cancel or refund food items that have passed their expiration date. Thank you for your understanding and cooperation.

Delivery may not be possible in some areas, such as Okinawa Prefecture and remote islands.
In addition, orders to areas that the delivery company determines cannot be delivered to may be canceled.

There are some areas, such as some remote islands, where additional shipping fees are charged. In such cases, after receiving the automatic reply email (order confirmation email), we may decline your order or contact you about the additional shipping fees (we will accept your cancellation).

If you think this may apply to you, please contact us in advance using the inquiry form on this page.

The following payment methods are available:

Credit card payment (Visa/Mastercard/American Express/JCB), cash on delivery, Shop Pay, Google Pay, Apple Pay

We will include a delivery note and receipt with your product when we ship it.

*We do not issue receipts only.

*Only the name of the person who placed the order can be written on the delivery note/receipt.

◾️Cash on delivery payment

You can use the courier delivery note as a receipt.
(In the case of cash on delivery payment, the courier delivery invoice also serves as a receipt.)

◾️If paying by credit card

The "Statement of Charges" issued by each credit card company can also be used in place of a receipt.

[Delivery company] Sagawa Express [Cash on delivery fee] Flat rate of 330 yen

・Cash on delivery fees will be borne by the customer.
- Please pay the delivery fee to the delivery person when the product is delivered.
-If paying by cash on delivery, please make sure that the billing address and delivery address match.

◾️Order confirmation email <br/>This will be sent automatically when you complete your order on this site. You can check the order details and other information.

◾️Delivery status notification email <br/>After handing over the package to the delivery company, we will send you a notification email about the delivery status, including notification that the package has been shipped.

In addition, all communications from our store will be sent by email , so please be sure to check your email settings so that you can receive important communications.

Our emails will be sent from [@cacao101.com].
If you have domain rejection settings, please remove the [@cacao101.com] designation.
Also, depending on your device settings, the email may have been sorted into your spam folder, so please check.

Please note that if you are using "domain-specific reception" or "spoofed email rejection" settings on your mobile email address, you may not receive the email.
Please check your settings and add our shop's email address to your list of allowed recipients.

You can subscribe to the newsletter by entering your email address in the "EMAIL NEWSLETTER" box at the bottom of the page. You can also subscribe by checking the "Receive news and offers by email" box on the purchase screen.

If you wish to unsubscribe from the e-mail newsletter, please click "Unsubscribe" at the bottom of the e-mail, or contact us using the inquiry form on this page to let us know that you wish to unsubscribe from the e-mail newsletter.

If you would like to change the email address registered to your email newsletter, please contact us using the inquiry form on this page and let us know your "old email address" and "new email address."

Please check our privacy policy for information on how we handle personal information.

Please check the information based on the Specified Commercial Transactions Act .

Please check the terms of use .

For inquiries regarding business partners, interviews, job openings, recruitment, and other inquiries, please contact us using the inquiry form on this page.